Alexandra Etienne

Customer Relations and Marketing

Email : andravelilla@gmail.com
Twitter: @andraconnect
Fluent in English, French and Spanish


Professional Experience

Product Specialist at Apple - june 2014 to april 2015 - Paris, France
Advising international customers on Apple products.
Managing customer relations during the sale process.
Participating in meetings and implementing strategies to improve
customer experience at Apple Store Opera.

Sales and Marketing Assistant at Autogrill du Louvre - july 2009 to june 2014 - Paris, France
Managing business relationships and negotiating potential partnerships.
Networking with a range of stakeholders and customers (agencies and groups of international tourists).
Organising catering events for customers.
Implementing and developing a commercial and communication strategy to increase sales.
Conducting market studies. Organising and translating marketing material.
Various Administrative work (planning and billing)

International Exchange Coordinator at OSEF Tourism - january 2012 to july 2013 - Part time
It is an association that organises reciprocal student exchanges.
Travelling and meeting academic institutions to find partnerships
Coordinator and Tour guide in Europe and in Canada for our students


Education

Master's Degree "Business Management" 2011 to 2012
Specialisation: International Tourism and Management
University Paris 13 Nord - France

Master's Degree "Business Administration and International Exchanges" 2010 to 2011
Specialisation: International Hospitality and Tourism management
UPEC Paris XII Val de Marne - France

Bachelor's Degree "International Business and Commerce" 2007 to 2010
UPEC AEI Paris XII Val de Marne - France
International exchange program with University del Norte - Colombia 2005 to 2007

High School Diploma - Valedictorian 2005
ASPAEN International School Los Corales - Colombia


Interests

Language Skills : Fluent in English, French and Spanish, conversant in Italian or Portugese

Travels : Canada, France, Switzerland, Spain, Italy, USA, Colombia, Argentina.